D.I.Y. FAQs

We have provided a video tour of the facility at the top of this page.

To trial our gym: Simply purchase a DIY Day Pass or a 7-Day Pass and try it out to see if our gym is a good fit for your training needs.  

Here is a link to our full list of gym and access membership rules. We highly recommend reading these rules in detail before purchasing any pass or membership.

Although our DIY option is 24/7 our customer service hours are 9-5 Monday – Friday. All questions and any related issues should be texted to (912) 600-8895. We will respond as quickly as possible. 

Upon purchasing a DIY pass or membership, you will be provided with an app to download on your phone via email. The app unlocks the door. Detailed instructions for entry & exit are provided via text/ email. The entire process takes about 15-30 minutes from point of purchase to being able to unlock the door!

All of our offerings are “a’ la carte”. We have a special DIY add-on membership for our CrossFit members. “DIY only” members do NOT have access to our CrossFit classes, but you can purchase CrossFit memberships separately or take CrossFit classes with the purchase of a CrossFit visitor pass. For more info about CrossFit memberships please fill out this form or visit the CrossFit page.

For non-emergency issues: Please text (912) 600-8895 or email ben@victorygymsavannah.com

Please dial 911 in case of emergency. The app that unlocks the door also has an emergency button that will help connect you to 911 emergency services. We suggest keeping your phone close while in the gym.

We have provided lockers in the back of the DIY space next to the bathrooms. The lockers located in the front of the building near the entrance are for group fitness classes only.

Yes! Our facility has 2 full unisex bathrooms with showers. Please note that these bathrooms service both the DIY space and the group fitness space.

Absolutely! You will be provided with WiFi login info once you purchase a membership.

We love our furry friends however dogs and other pets are not allowed at our facility. The only exception are working service animals.  Please text (912) 600-8895 or email ben@victorygymsavannah.com with any questions about bringing a service animal.

Our location does not offer child care or daycare. For that reason, our child policy does not allow for children to be present with their parents while working out unless the child is a member in our system and meets our minimum age requirements (18 years old).

Currently, you must be 18 years of age for membership and access the facility.

Absolutely! We love having visitors. Please purchase a DIY day pass for $20. Our DIY visitor pass allows access to the facility for 48 hours from point of purchase.

Please text (912) 600-8895 or email ben@victorygymsavannah.com with any questions about our DIY visitor pass. 

We love having visitors! Visitors must purchase a DIY day pass ($20) to access the gym. 

Please do not create a sub-account in the member's app for friends or family. Please text (912) 600-8895 or email ben@victorygymsavannah.com with any questions about DIY day passes. 

Please text (912) 600-8895 or email ben@victorygymsavannah.com with your cancellation request.

Please note: To avoid an additional monthly payment, cancellation requests must be received at least 72 hours in advance of your draft date as per our membership contracts. There are no exceptions to this rule.

Credit card & ACH info can be updated via the Victory Gym Membership app. Please text (912) 600-8895 or email ben@victorygymsavannah.com with all other billing-related issues.

In general, we do NOT freeze/ pause accounts. Exceptions to this rule include injury or extended work travel. Pause term lengths in those cases are 30 (minimum), 60, or 90 days with a 90-day max in a calendar year. Pauses cannot be backdated. Requests for freezes/ pauses on account must be requested 72 hours in advance of start date. To request a pause on your account: please text (912) 600-8895 or email ben@victorygymsavannah.com with start date and length of term.

DIY memberships are monthly recurring subscriptions. Draft dates are set on the calendar date that you join and will continue to automatically renew until a cancellation request is issued on behalf of the member. We accept all major credit cards & ACH.

We do not charge late fees. Our membership management system will continue to attempt to draft your payment on file for 7 consecutive days (1 attempt each day). Access to the gym will be restricted until your membership is paid. After 7 days we will automatically cancel your subscription for membership. 

We utilize 2 different systems for our DIY memberships. You will be prompted to download these apps during the checkout process.

Hybrid AF (HAF): This app is used for unlocking the access door.

Victory Gym members app (Push Press): This app is used for changes to your billing account (updating payment method, membership contracts including signed forms, profile updates, etc.)

Please fill out this form and we will be in touch! 

Or text us at (912) 600-8895